Rules and Guidelines

Seatbelt and Wheelchair Restraints

Seatbelts must be worn by all passengers unless written notification is provided by a physician advising of health concerns. Children under the age of 4 and/or 40 lbs. must be in an approved child safety seat provided by the client. Wheelchairs are to be secured with a 4-point tie down and passengers secured with the seatbelt provided by the securement system. Door-to-door assistance is available upon request at the time of the reservation. Wheelchair clients must have their ramps clear of debris and not more than one step.

Children between the ages 5 and 8 and/or smaller than 4'9" must be in an approved booster chair provided by the client. For both child accommodating equipment, clients will be responsible for securing to the seat.

Cancellations and No-Shows

Cancellations: Cancellations must be made a minimum of 2 hours before the scheduled pickup time. Three cancellations in a thirty-day period will result in denial of service for 30 days. Cancellations may be received by the Transit Office staff during normal office hours or by using the after-hour answering machine. Clients are not charged for cancellations.

No-Shows: Cancellations made less than two hours before the scheduled pickup time or failure to appear within 5 minutes after the arrival of the bus is considered a “no show”. Clients that are considered a “no show” will be billed for the cost of the original scheduled trip. Three “no shows” within a thirty day period will result in service denial for thirty days and until the unpaid balance is paid.

Unruly Passengers

Passengers using the rural transit service are required to adhere to the posted rules in the busses. Failure to do so will result in the client being taken to the nearest public place and asked to leave the vehicle. Continued or repeated misbehavior will result in denial of service for at least 30 (thirty) days. Each case will be reviewed prior to reinstatement.